Shipping policy

BIONOVA ("we" and "us") is the operator of (https://www.bnskincare.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. We offer free shipping on all orders.

3. Returns

BIONOVA will accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item. Please email us at info@bionovalab.com to arrange your return or exchange. 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refund will be processed to the original form of payment.

(BIONOVA) will refund the value of the goods returned but will not refund the value of any shipping paid at the original time of purchase to the third party carrier.

We value you entrusting us with your skin and our ultimate goal is your satisfaction & results. Should you ever buy anything that you are not pleased with you may return any of our products for 100% money-back guarantee. 

Only items purchased on www.bnskincare.com with accompanying order information will be accepted for return.

If you received a Gift with purchase you can Keep the Gift as we hope by testing it further given its the right product for your skin it can provide you more time with our regimen so you can see the  results our biotech formulations achieve.

Please email info@bionovalab.com to arrange for a return or exchange.

4. Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. The return process can take 4-5 business days from the time your return is received.

5. Delivery Terms

5.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 8 business days

5.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

5.3 Dispatch Time
Orders are usually dispatched within 1-4 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the lab will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5.5 P.O. Box Shipping
BIONOVA will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

5.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

5.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

5.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

8. Duties & Taxes

8.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

8.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

9. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

10. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

10.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

10.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

11. Customer service

For all customer service enquiries, please submit an inquiry at
https://bnskincare.com/contact-us